Two different doors. Account, deposit and payout issues belong to SpinBet's own support, we cannot see your account. Errors on this site, stale offers, wrong facts, broken pages, belong to us, and we fix them fast.
| Channel | Availability | Best for |
|---|---|---|
| Live chat on the official site | 24/7, answered in under a minute in our tests | Everything urgent: login locks, KYC, pending withdrawals, bonus questions |
| Email: support@spinbet.com | Slower, keep for paper trails | Complaints you want documented, document submissions chat requests |
| Phone | Does not exist | Any site listing a SpinBet phone number is wrong or phishing |
Fastest route per problem: withdrawal pending, open chat and ask which document is missing (the withdrawal guide covers the usual causes first). Locked account, chat can tell you whether it is a security lock or a KYC hold, fixes on the login guide. Dispute unresolved by chat? Email it for the record, then escalate through the licence's complaint channel or an independent mediator like casino.guru, the process is described on is SpinBet legit.
Corrections, stale-offer reports and feedback on the guide itself: email editor@spinbet-nz.com. Include the page URL and what is wrong; verified corrections ship quickly and get noted on the affected page. We read everything; we cannot help with casino accounts, balances or payouts, that access simply does not exist on our side, as explained on the about page.
Skip both doors and call the NZ Gambling Helpline on 0800 654 655 (free, 24/7) or text 8006. The responsible gambling page lists self-exclusion steps and every NZ support service.
No. Live chat and email are the only official channels; treat any published SpinBet phone number as fake.
No, we are an independent guide with zero account access. SpinBet's 24/7 live chat is the right door, and the login guide covers the common causes first.
Verified factual corrections usually ship within days, with the change noted on the affected page.
